Free WiFi reaches all areas of Family Hanoi Hotel, while there is no parking on site. Dining facilities include a restaurant and snack bar, with wine or champagne, minibars and tea and coffee makers also available. Breakfast types span continental, Italian, full English/Irish, vegetarian, vegan, halal, gluten-free, kosher, Asian and American, with buffet and breakfast-to-go choices. Media facilities include flat-screen TVs, cable and satellite channels, video, CD and DVD players, and telephone service.
Beyond the rooms, the hotel has a terrace, a lift, a 24-hour front desk, luggage storage and a tour desk. You can arrange bicycle rental, bike tours, walking tours, cooking classes and classes about local culture. Family rooms and strollers are among the facilities, along with daily housekeeping, laundry, air conditioning and heating.